At Flower Delivery Putney, we pride ourselves on delivering only the freshest flowers to our valued customers throughout Putney and the surrounding areas. We are a trusted local florist, dedicated to serving both households and businesses with beautiful, hand-selected blooms. Your satisfaction is at the heart of what we do, and our returns, refunds & complaints policy is designed to give you peace of mind every time you order.
Your order is covered by our Fresh Flowers Guarantee. We strive to ensure every bouquet arrives in optimal condition and remains vibrant for as long as possible. Our freshness window covers a minimum of 5 days from the day of delivery, provided blooms are cared for according to our care instructions. If you feel your arrangement falls short of this standard, we want to hear from you so we can make it right.
We take every precaution to ensure your flowers arrive safely and in perfect condition. However, in the unlikely event that your flowers are damaged on arrival or you notice any issues with their quality, please contact us as soon as possible—ideally within 24 hours of delivery. When possible, please provide a photograph of the flowers to help us assess the situation swiftly and fairly.
If your bouquet is damaged, wilting, or unsatisfactory upon receipt, we offer two simple options:
In order to process refunds or replacements, we may need to verify order details and request a photo of the delivered flowers. Your understanding helps us maintain our high standards and improve our services for all customers.
Due to the perishable nature of fresh flowers, we do not accept returns. However, our Fresh Flowers Guarantee ensures your order will be resolved with a replacement or refund if it does not meet our promised quality. Every complaint or concern is handled individually and with the utmost care.
Your feedback is essential to our growth as Putney's local florist. If you wish to raise a complaint about your order, delivery, or any aspect of our service, please contact us using your preferred method. We recommend providing as much detail as possible (including the order number and delivery date), along with photos if relevant. Our dedicated team aims to acknowledge all complaints within 24 hours and resolve most issues within 48 hours.
We are committed to transparent communication and fair outcomes. Even when we get it wrong, we work swiftly to put things right, because your satisfaction and confidence in our Putney flower delivery service means everything to us.
Flower Delivery Putney is proud to serve as your local florist, trusted by families and businesses throughout the area. If you have any questions about our returns, refunds or complaints process, please reach out to our team. Thank you for choosing us to bring fresh flowers and joy to your doorstep.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
