These Terms & Conditions ("Terms") govern your engagement with our online service for flower delivery in Putney and the surrounding areas. Please carefully read these Terms before placing an order with us. By accessing or using our online platform and services, you signify your agreement to be bound by these Terms. If you do not agree with any part of these Terms, you should not place an order for flower delivery in Putney or utilise our services.
Our online flower delivery services are available to customers residing in Putney and neighbouring areas. While we aim to accommodate as many addresses as possible, certain locations may be outside our current delivery scope. You are responsible for ensuring the delivery address provided at checkout is accurate and within our covered zones. Should your location fall outside our delivery area, we will notify you promptly and offer a refund for any payment made.
Ordering flowers for delivery in Putney through our website is a straightforward process:
We accept a variety of secure online payment methods, including major credit and debit cards. Payment is due in full at the point of ordering. All prices are displayed in GBP (Pounds Sterling) and include any applicable VAT. Delivery charges, where applicable, will be clearly stated at checkout before you finalise your order.
Should your payment not be successfully processed, your order will not be fulfilled. If you experience issues with payment, you are responsible for resolving these before your order can be completed. We reserve the right to refuse orders where payment cannot be confirmed or for any other reason at our sole discretion.
We understand that circumstances can change, and you may wish to cancel or modify your order:
For all cancellations or amendments, your statutory rights are not affected.
We endeavour to deliver all flower orders on the requested date and within the timescale specified on our website. Deliveries are made to addresses within Putney and the surrounding areas as indicated during the ordering process. We cannot guarantee exact delivery times, particularly during peak seasons (such as Valentine’s Day, Mother’s Day, and Christmas) or due to circumstances beyond our control (such as traffic, weather, or unforeseen delays).
If the recipient is not available at the time of delivery, we will follow the delivery instructions provided (for example, leaving with a neighbour or in a safe location). If alternative arrangements are not possible, we may attempt redelivery or contact you for further instructions. Additional delivery attempts may incur further charges.
It is your responsibility to ensure accurate delivery information is supplied. We do not accept liability for failed deliveries where incorrect details are given, or where the recipient refuses or is unable to accept delivery.
Due to the perishable nature of fresh flowers and plants, returns are not generally accepted. However, if you believe that your order is not as described, is damaged, or has not arrived on the scheduled date, please contact us within 24 hours of delivery. We may request photographic evidence to assess the condition of the flowers. Where justified, we will offer a suitable resolution, which may include a replacement bouquet or a full/partial refund, at our discretion.
Complaints regarding the quality or freshness of flowers must be raised within 24 hours of delivery. We cannot accept responsibility for concerns communicated after this period due to the perishable nature of the products.
We aim to ensure all product descriptions, images, and prices on our online flower delivery website are accurate and up-to-date. However, the seasonality and availability of fresh flowers may occasionally result in substitution. Where substitutions are necessary, they will be made using flowers of equal or higher value, in a style and colour similar to the original selection. If a major component of a chosen arrangement is unavailable, we may contact you to approve substitution or discuss alternatives.
From time to time, we may offer promotions, sales, or discount codes applicable to flower delivery orders in Putney. Such offers are subject to specific terms and conditions as published at the time. Discount codes are valid only once per user and may not be combined with other promotions unless explicitly stated. We reserve the right to withdraw any promotional offer at any time without prior notice.
We will exercise reasonable skill and care in providing our flower delivery service. However, to the fullest extent permitted by law, we exclude liability for:
Our total liability in respect of any order, whether in contract, tort (including negligence) or otherwise, shall not exceed the total price paid for the relevant order.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.
By placing an order with us, you warrant that you are legally capable of entering into binding contracts, are at least 18 years old, and that all information you provide is accurate and complete. It is your duty to check that your order confirmation is correct and to notify us of any discrepancies immediately.
Additionally, you are responsible for ensuring the recipient is able to receive the delivery at the designated address on the specified date. For deliveries to hospitals, hotels, or other third-party locations, we do not guarantee direct handover to the intended recipient, but will deliver in accordance with the institution’s policies.
All content on our website, including product images, descriptions, designs, logos, and branding, is the intellectual property of our business or our licensors. It is strictly prohibited to use, reproduce, or distribute any material from our online platform without prior written consent.
We value your privacy and handle all personal data in accordance with applicable data protection legislation. Personal details provided during the ordering process will only be used to process, deliver, and manage your order unless you opt-in to receive marketing communications from us. For further information on how we use your data, please consult our privacy policy on our website.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in these Terms affects your statutory rights as a consumer.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be deemed severed and the remainder of the Terms shall remain enforceable. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms represent the entire agreement between you and us in relation to your use of our online flower delivery services in Putney and the surrounding areas. We may revise these Terms from time to time by updating this page. The current version will always be available on our website and applicable at the time of your order.
By placing an order through our online flower delivery Putney service, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. You further acknowledge these apply to customers throughout Putney and neighbouring areas and are designed to ensure a consistent, transparent, and reliable service for all users.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Putney, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Putney.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
