Online Flower Delivery Putney - Comprehensive T&Cs for Secure Shopping

Flower Delivery Putney: Terms & Conditions

Introduction

These Terms & Conditions ("Terms") govern your engagement with our online service for flower delivery in Putney and the surrounding areas. Please carefully read these Terms before placing an order with us. By accessing or using our online platform and services, you signify your agreement to be bound by these Terms. If you do not agree with any part of these Terms, you should not place an order for flower delivery in Putney or utilise our services.

Service Coverage

Our online flower delivery services are available to customers residing in Putney and neighbouring areas. While we aim to accommodate as many addresses as possible, certain locations may be outside our current delivery scope. You are responsible for ensuring the delivery address provided at checkout is accurate and within our covered zones. Should your location fall outside our delivery area, we will notify you promptly and offer a refund for any payment made.

Order Process

Ordering flowers for delivery in Putney through our website is a straightforward process:

Selection: Browse our website and select the preferred bouquet, floral arrangement, or gift item. Product descriptions, images, and prices are detailed for your convenience.
Personalisation: Where available, you may customise your order, such as by choosing flower types, colour schemes, or adding a personalised message.
Basket & Checkout: Once selections are complete, proceed to the basket to review your order. Here you can modify quantities or add additional notes for delivery instructions.
Delivery & Recipient Details: Accurately provide delivery details, including recipient’s full name, address in Putney or surrounding area, and a contact number. Please verify all information before completing your order.
Order Confirmation: After placing your order, you will receive an onscreen acknowledgement and a summary by email confirming your order details. This does not mean your order has been accepted, but confirms receipt of your instructions.
Acceptance & Fulfilment: Upon confirming payment and availability of your selected flowers, we will dispatch your bouquet for delivery as scheduled. In rare circumstances, if specific flowers are unavailable, we reserve the right to substitute items of equal or greater value, maintaining the intended style and colour palette.

Payment Terms

We accept a variety of secure online payment methods, including major credit and debit cards. Payment is due in full at the point of ordering. All prices are displayed in GBP (Pounds Sterling) and include any applicable VAT. Delivery charges, where applicable, will be clearly stated at checkout before you finalise your order.

Should your payment not be successfully processed, your order will not be fulfilled. If you experience issues with payment, you are responsible for resolving these before your order can be completed. We reserve the right to refuse orders where payment cannot be confirmed or for any other reason at our sole discretion.

Order Cancellations and Amendments

We understand that circumstances can change, and you may wish to cancel or modify your order:

Cancellation by Customer: To cancel your order, please notify us as soon as possible. Orders may be cancelled up until the point that preparation for delivery has started. Once flowers have been prepared or dispatched, cancellations cannot be accepted due to the perishable nature of our products.
Order Amendments: If you wish to amend your order (such as changing delivery date, recipient details, or bouquet selection), contact us promptly. We will make every effort to accommodate changes, but cannot guarantee amendments can be made after the order has been processed or in the event flowers or gifts have already been prepared for dispatch.
Order Cancellation by Us: On rare occasions, we may need to cancel your order due to circumstances beyond our control (such as supply issues or delivery area restrictions). Should this occur, we will notify you immediately and provide a full refund of any amounts paid.

For all cancellations or amendments, your statutory rights are not affected.

Delivery Policy

We endeavour to deliver all flower orders on the requested date and within the timescale specified on our website. Deliveries are made to addresses within Putney and the surrounding areas as indicated during the ordering process. We cannot guarantee exact delivery times, particularly during peak seasons (such as Valentine’s Day, Mother’s Day, and Christmas) or due to circumstances beyond our control (such as traffic, weather, or unforeseen delays).

If the recipient is not available at the time of delivery, we will follow the delivery instructions provided (for example, leaving with a neighbour or in a safe location). If alternative arrangements are not possible, we may attempt redelivery or contact you for further instructions. Additional delivery attempts may incur further charges.

It is your responsibility to ensure accurate delivery information is supplied. We do not accept liability for failed deliveries where incorrect details are given, or where the recipient refuses or is unable to accept delivery.

Refunds and Returns

Due to the perishable nature of fresh flowers and plants, returns are not generally accepted. However, if you believe that your order is not as described, is damaged, or has not arrived on the scheduled date, please contact us within 24 hours of delivery. We may request photographic evidence to assess the condition of the flowers. Where justified, we will offer a suitable resolution, which may include a replacement bouquet or a full/partial refund, at our discretion.

Complaints regarding the quality or freshness of flowers must be raised within 24 hours of delivery. We cannot accept responsibility for concerns communicated after this period due to the perishable nature of the products.

Product Description and Substitution Policy

We aim to ensure all product descriptions, images, and prices on our online flower delivery website are accurate and up-to-date. However, the seasonality and availability of fresh flowers may occasionally result in substitution. Where substitutions are necessary, they will be made using flowers of equal or higher value, in a style and colour similar to the original selection. If a major component of a chosen arrangement is unavailable, we may contact you to approve substitution or discuss alternatives.

Promotions and Discount Codes

From time to time, we may offer promotions, sales, or discount codes applicable to flower delivery orders in Putney. Such offers are subject to specific terms and conditions as published at the time. Discount codes are valid only once per user and may not be combined with other promotions unless explicitly stated. We reserve the right to withdraw any promotional offer at any time without prior notice.

Liability

We will exercise reasonable skill and care in providing our flower delivery service. However, to the fullest extent permitted by law, we exclude liability for:

Any indirect, incidental, or consequential loss or damage arising from the use of our online flower delivery Putney services, including loss of profits or business interruption.
Delays or failures to deliver due to circumstances beyond our reasonable control, such as severe weather, transport disruptions, pandemics, or industrial action.
Variations in colour or appearance of flowers due to photographic limitations or natural variation.
Missed deliveries due to inaccurate or incomplete address details provided at checkout.

Our total liability in respect of any order, whether in contract, tort (including negligence) or otherwise, shall not exceed the total price paid for the relevant order.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.

Customer Responsibilities

By placing an order with us, you warrant that you are legally capable of entering into binding contracts, are at least 18 years old, and that all information you provide is accurate and complete. It is your duty to check that your order confirmation is correct and to notify us of any discrepancies immediately.

Additionally, you are responsible for ensuring the recipient is able to receive the delivery at the designated address on the specified date. For deliveries to hospitals, hotels, or other third-party locations, we do not guarantee direct handover to the intended recipient, but will deliver in accordance with the institution’s policies.

Intellectual Property

All content on our website, including product images, descriptions, designs, logos, and branding, is the intellectual property of our business or our licensors. It is strictly prohibited to use, reproduce, or distribute any material from our online platform without prior written consent.

Personal Data and Privacy

We value your privacy and handle all personal data in accordance with applicable data protection legislation. Personal details provided during the ordering process will only be used to process, deliver, and manage your order unless you opt-in to receive marketing communications from us. For further information on how we use your data, please consult our privacy policy on our website.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your statutory rights as a consumer.

General Provisions

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be deemed severed and the remainder of the Terms shall remain enforceable. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms represent the entire agreement between you and us in relation to your use of our online flower delivery services in Putney and the surrounding areas. We may revise these Terms from time to time by updating this page. The current version will always be available on our website and applicable at the time of your order.

Customer Notification

By placing an order through our online flower delivery Putney service, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. You further acknowledge these apply to customers throughout Putney and neighbouring areas and are designed to ensure a consistent, transparent, and reliable service for all users.